Virtual Customer Care Technician
General informationName Virtual Customer Care Technician Country United States Date Tuesday, September 13, 2022 State Florida Req ID 1726 City Loxahatchee Employment Type Full-time Compensation RangeAmounts are expressed in USD.
Base Min.
$ 18.
00 Base Max.
$ 25.
00 Description & RequirementsOverviewThe Virtual Customer Care Representative for Lennar will be a key member of the Customer Care Team, which is responsible for providing warranty and service support to our Homeowners.
This role will drive Customer Satisfaction by ensuring a timely and thorough response to homeowner requests.
The Virtual Customer Care Representative will focus on assessing, diagnosing and in some cases resolving or scheduling Homeowner service requests remotely using virtual technology.
Detailed and accurate communication of findings with the field team will be paramount in resolving requests.
Responsibilities Complete a remote evaluation and diagnosis of each Homeowner service request.
Capture detailed information using intelligent visual assistance software.
Guide Homeowners through remote support process in a patient and caring manner.
Communicate with Homeowners in a way that is informative and valuable, including explaining warrantability and providing DIY self-help assistance.
Respond to Homeowner inquiries regarding home warranty, product verification, options standards, maintenance care guidelines and other related topics.
Communicate effectively and clearly with Lennar team members and Trade Partners.
Understand Lennar's warranty guidelines and manufacturer recommendations as they apply to elements of each home.
Verify contact data within the service software environment including Homeowner contact information and Trade Partner verification.
Schedule virtual appointments and Trade Partner appointments.
Qualifications Field service experience or equivalent.
Committed to fostering and supporting a proactive, customer-driven approach to service.
Ability to communicate clearly and attentively with diverse audiences via a remote setting.
Comfortable with innovation and technology, including computer applications, remote access, chat, text, and artificial intelligence.
Strong organizational, time management, analytical, problem solving, and mediation abilities.
Capable of inspiring trust and confidence through effective and professional communication and interpersonal skills, both written and oral.
Ability to manage multiple tasks simultaneously.
Work independently with little or no supervision.
Ability to adapt and open to change as we evolve the customer experience.
Bilingual a plus.
Ability to work flex hours preferred.
General Overview of Compensation &
Benefits:
The median base compensation for this position is estimated to be $23.
15 per hour, subject to adjustment based on business-related factors including employee qualifications, geographical location, and operational considerations.
This position will be eligible for company benefits including medical, dental and vision coverage along with a broad range of supplemental benefits including 401K Retirement Plan, prepaid legal assistance, and more.
We also offer paid time off for vacation, sickness, holiday, and bereavement.
We are pleased to be able to provide 100% company paid life insurance and long-term disability insurance.
This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
Back to job list Recommended Skills Adaptability Analytical Artificial Intelligence Communication Customer Experience Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
Base Min.
$ 18.
00 Base Max.
$ 25.
00 Description & RequirementsOverviewThe Virtual Customer Care Representative for Lennar will be a key member of the Customer Care Team, which is responsible for providing warranty and service support to our Homeowners.
This role will drive Customer Satisfaction by ensuring a timely and thorough response to homeowner requests.
The Virtual Customer Care Representative will focus on assessing, diagnosing and in some cases resolving or scheduling Homeowner service requests remotely using virtual technology.
Detailed and accurate communication of findings with the field team will be paramount in resolving requests.
Responsibilities Complete a remote evaluation and diagnosis of each Homeowner service request.
Capture detailed information using intelligent visual assistance software.
Guide Homeowners through remote support process in a patient and caring manner.
Communicate with Homeowners in a way that is informative and valuable, including explaining warrantability and providing DIY self-help assistance.
Respond to Homeowner inquiries regarding home warranty, product verification, options standards, maintenance care guidelines and other related topics.
Communicate effectively and clearly with Lennar team members and Trade Partners.
Understand Lennar's warranty guidelines and manufacturer recommendations as they apply to elements of each home.
Verify contact data within the service software environment including Homeowner contact information and Trade Partner verification.
Schedule virtual appointments and Trade Partner appointments.
Qualifications Field service experience or equivalent.
Committed to fostering and supporting a proactive, customer-driven approach to service.
Ability to communicate clearly and attentively with diverse audiences via a remote setting.
Comfortable with innovation and technology, including computer applications, remote access, chat, text, and artificial intelligence.
Strong organizational, time management, analytical, problem solving, and mediation abilities.
Capable of inspiring trust and confidence through effective and professional communication and interpersonal skills, both written and oral.
Ability to manage multiple tasks simultaneously.
Work independently with little or no supervision.
Ability to adapt and open to change as we evolve the customer experience.
Bilingual a plus.
Ability to work flex hours preferred.
General Overview of Compensation &
Benefits:
The median base compensation for this position is estimated to be $23.
15 per hour, subject to adjustment based on business-related factors including employee qualifications, geographical location, and operational considerations.
This position will be eligible for company benefits including medical, dental and vision coverage along with a broad range of supplemental benefits including 401K Retirement Plan, prepaid legal assistance, and more.
We also offer paid time off for vacation, sickness, holiday, and bereavement.
We are pleased to be able to provide 100% company paid life insurance and long-term disability insurance.
This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
Back to job list Recommended Skills Adaptability Analytical Artificial Intelligence Communication Customer Experience Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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